Is your workplace committed to extraordinary…to greatness? Or does it accept average, bland and boring performance? What do you inspire?
An organization takes its lead from its leaders and managers. Consider these questions as you assess your role as company “inspirer:”
1. How compelling and clear is your vision and mission? Does it attract people who believe what you believe about service, value and performance?
2. What is the organization’s perspective of customers? Are customers critical to the success of the organization and deserve consistently extraordinary service? Does the organization consistently pull out the stops to do stand-out and exceptional things for customers as the only way of conducting business?
3. What is leadership’s and management’s perspective of employees? Are they viewed as assets to invest in or expenses to manage? Are they well chosen, well supported and well developed? Are employees valued as the means to create customer loyalty, which drives the bottom line?
The best organizations are those whose leaders have created a powerful employee-focused workplace culture that treasures its employees and holds them completely accountable for creating a consistently strong customer-focused organization. They inspire the best from each employee by hiring them into roles that play to their talents, strengths and passions; they share critical information; they establish clear performance expectations; they believe in their people and expect them to do what is right.
We are in a service economy. Success in this kind of economy is created in the quality of relationships we establish (and inspire) – employee/customer, employee/employee, employee/leader, employee/manager. Inspiring employees to play to their greatness helps employees not only develop the skills and confidence to do great things for customers, it also earns the manager and leader great employee loyalty.
We always watch others to learn how to approach the changes that happen in our days. Customers watch employees. Employees watch managers. Managers watch leaders. Everyone is watching…what do you inspire?
Please share this with someone who can benefit from it and contact me to learn how to be your company “inspirer” by learning how to attract, hire and retain today’s best employees.
customer loyalty, employee loyalty, employee relationships, inspire, mission statement, vision statement
This entry was posted on Monday, October 4th, 2010 at 12:27 pm and is filed under For Managers. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
