How To Deliver Extraordinary, Outrageous and Spectacular Customer Service

Customer loyalty, not satisfaction, is the key to great results. And what creates customers who are emotionally connected to your company, are your great employees. Not only do you need employees who will step up for customers, but you need employees who know how to do service in a Stand Out way.

With so many businesses now service-related, how you provide service can be either a competitive advantage or disadvantage. And it all starts with developing a powerful team that commits to show up – they decide they want to be known as the best.

Then they step up – and this refers to getting the right employees in the right jobs so they play to their talents and passions. This activates their best energy, innovation and effort.

Finally, they commit to standing out – to learning how to consistently do the extras to move customers from satisfied (they might come back, and might tell their friends) to loyal (they always come back, and they sign your praises). Stand out service is the only kind of service.

Specific learning objectives:
1. Introduction to today’s new profitability formula and how customer loyalty affects it.
2. How to build a powerful employee-focused workplace, and how to hire employees who step up and play to their talents, strengths, passions and greatness.
3. Introduction to the Impressure Point Analysis, the Loyalty Formula and other tools to train employees how to move from ordinary to extraordinary, from average to Stand Out.
4. Develop a company-wide program to highlight the energy, focus and commitment needed by each employee to consistently create loyal customers.

Great customer-focused companies are first employee-focused companies. Attract, hire and train the best and they will show up, step up and stand out with your customers.

This high-energy and no-excuse approach to extraordinary service is what creates customer loyalty and drives significant results. Be part of the fun, learn new tools, and drive the best results. Contact Jay to bring this high-energy, activity-focused and empowering program to your organization.