Workshop 1 – Module 1: How to Attract and Source the Right Employees – In today’s service workplace, employees are now face-to-face with customers. Today, they have to be both good at what the job requires (the right talents) and interested in doing the job (passion) to win customer loyalty and be successful. Not every employee can do every job and hiring the wrong employee has an immediate negative impact on your brand, success and customer relationship. Learn the process to define the talents, strengths and unique abilities required in each job in a bias-free and effective way and how to source candidates that have the particular combination of attributes needed to be successful in each role. This program introduces a new definition of performance built around the concept of talent, the Talent Grid, Talent and Performance Style Assessment, the Talent Matrix, how to write new powerful employment ads/postings, and how to source talent in today’s world. This changes how you define what you need in each role, and how you attract and find candidates who are the right fit.

Tools presented in this module:

• Activities Summary
• Talent and Behavioral Attribute Summary
• Talent Grid™
• Talent and Thinking Style Assessment™
• Performance Personality, Performance Preference and Talents Review
• Talent Matrix™
• Role Sourcing Strategy Worksheets™
• New job ad and job posting formats