Posts Tagged ‘managers’

A New Year’s Letter to Employees: Watch, Ask, Think

Monday, December 30th, 2013

At the start of each new year, I like to draft a letter to employees from management – offering a perspective that brings in the new year in a more significant way. Last’s year’s letter was about asking employees to commit to being better – at work, home and with the planet. By each of us committing to improve in every area of our lives, we can affect significant change.

This year’s letter is about asking questionsSee, all the information employees need to show up more significantly in their jobs comes from asking powerful and important questions. Most employees, however, feel that management is supposed to provide all the information, or the workplace culture doesn’t openly encourage employees to challenge or ask. We need their eyes, ears, thoughts and questions to gather information to build an exceptional organization. This year’s letter is about encouraging employees to get good at asking questions and using the information gathered for great action. Please use this with your employees if you like the message.

 

To My Employees,

A new year is here. This is a great time for us to recommit to our organization’s vision, to our customers and to our employees.

Our success happens when we are clear about our direction, have accurate information, then build and implement our plan. All successful plans start with knowing the facts, challenging things that don’t work and inventing new possibilities. To get the facts, we have to become masters at asking powerful and meaningful questions– to expand what we know and to develop new and stronger actions to be extraordinary in 2014.

This year, don’t accept things as they are. Ask how they can be bigger, bolder and better. Ask how you can share ideas with others, invent new things and expand our influence as an organization. Get comfortable asking great questions then using what you learn to make us better.

Here are some examples of questions to ask in the workplace:

1. What is one thing I can do today that will connect me more significantly to my team, solve a challenge, inspire and engage another, save money, invent a new idea, improve my performance, tell our organization’s story, offer feedback, be open to feedback, etc.?

2. How can we make our contact with our customers more of an “event” so they become more impressed and more loyal?

3. What are two ways to save X% from our spending on ___________?

4. What is it that makes our workplace a great place to work, and how can we do more of it? What challenges our workplace as a great place to work and what can we change to improve it?

In this process of asking powerful workplace questions, you will see the value of asking powerful life questions to help you show up more significantly in all aspects of your life. Thank you for your effort, dedication and commitment to excellence.

Wishing you and your families a happy, healthy and successful 2014.

Best regards,

Your Manager

Only Some People Are Talented

Monday, November 18th, 2013

This is what an employee of a client of mine said to me this week. He continued, “And that we should only hire the talented people.”

This is worthy of a conversation. All people are talented.Each person has unique abilities that make him or her amazing at some things and very average at others. No one person is amazing at everything. Aligning employees’ abilities to areas that need what they do best and they will earn the title “talented” – capable, awesome, expert.

Another way to say this is that only some people fit the job. Only some people have the unique abilities that match the abilities needed to successful and consistently do the activities needed in the job. This is how to define talent – right abilities and fit for the job. Obviously, knowing how to define these abilities needed in the job allows companies to better source people who have what it takes to succeed in the job.

As a workplace coach and human capital consultant, I still see most organizations still rely on experience as the primary criteria from which to hire. The thinking is that if someone has been able to do the job in the past (mind you we don’t know at what level), they will therefore be able to do the job in my workplace.

But the statistics about employee engagement from the Gallup Organization shares that only 29% of employees show up proficient, passionate and engaged in their work. This low percentage happens because most employees are in jobs that don’t align to their core or best abilities – they don’t feel or act talented.

To be successful in today’s workplace, employees have to be good at the job (they have the right talents and abilities for the job) and like doing it (they have an interest or passion in the job). Just having experience doesn’t mean that an employee is both good at the job and likes doing it. I have spoken to many employees who move from job to job, blaming the companies when the real problem is they choose a job that they have experience in but no real interest or aptitude in.

A waitress I met a couple of months ago said it best. I was asking about items on the menu because I have some food allergies. She told me that I had to take the food the way they prepare it or I could leave. I asked what she thought that response would do for my loyalty; she quickly said she didn’t care. She said she has been working as a waitress for 25 years and has always hated that people want to make changes to the menu. She even offered that doesn’t like people.

On the resume this waitress had the experience. In the real world, she doesn’t have the talents for this job; she doesn’t fit. So if experience continues to be the lead criteria instead of talents and behaviors, this candidate would have looked like a likely high performer. True, if management knows about talent-based interviewing, there is a chance she could be found out in the interview process. But more than likely, she would be hired and then brought the same disappointing service to the new establishment’s customers. Though she has talents (because we all do) hers do not align to a job that puts her in regular face-to-face contact with others.

So, it is not true that only some people are talented. It is true, however, that only some people fit the job because of the thinking, talents and passions needed in the job to perform at a successful level. Define the talents needed in the job. Source those who have both the experience AND the talents and you access what it takes to create loyal and engaged employees.

For more information on rethinking your hiring or job alignment process, contact one of our Fire Up! workplace coaches, or see the tools and programs at FireUpYourEmployees.com.

Don’t Lie to Your Employees

Tuesday, April 2nd, 2013

I get that relatively few managers actually enjoy interviewing multiple candidates for a single job opening. It takes time and significant effort to interview the right way. Because of this, too many interviewers just say what it takes to get the candidate interested and to take the job.The faster the interview process is completed, the sooner everyone involved can get back to their day jobs.

This approach never works.

Interviewing lets you gather information about a candidate, and lets the candidate gather meaningful information from you. Saying whatever it takes to get a candidate to say yes will undoubtedly create an enormous problem down the line. Great hiring is about fit. They fit you, they fit the job, you fit them. To reach this point, you have to be honest about what the job and company is. Employees will quickly find out the truth, and that never ends well if they were lied to about anything during the hiring process. Create an honest and empowering relationship right from the first moment.

Let me give you an example of how the “fast” approach to interviewing and hiring never works. I recently worked with a company to help improve its hiring process. They reached out to me because in the last nine months, nearly every employee they hired had left, most within the first three months of joining the company. After reviewing how they prepare to hire, I found many critical things that needed improving – the most glaring item was that they had no clear definition of the talents and behaviors they needed in each of their employees. This lead to hiring the wrong employee who was unable to succeed in the job they were hired to do. We fixed this right away.

But there was a deeper issue that showed itself when I joined two managers during their interview process for several candidates. Since I was involved in the redefinition of the job – its required talents, skills and experience – I knew the job. But few of the job’s requirements were shared with the candidate. Instead, the managers created a job on the fly to appeal to the candidate. Their problem: they were hiring employees who were told one thing about the job only to find that, after just three months, the real job had little correlation to what was explained in the interview. Short story? Employees felt lied to.

More than 51% of new employees hired in 2013 have “buyers remorse,” and 88% are looking to make a change, reports Garry Kranz in an article in the March 2013 Workforce Management magazine because the job described had little connection to their actual job.

The Gallup supports that 52% of employees are disengaged – they do just enough not to get fired. The reasons for this high percentage are not hiring the right people in the right jobs and not being completely honest about the job’s actual responsibilities with candidates. Many managers feel that once the new employee takes the job, he or she will just do the job and not complain. But statistics show this not to be the case; the engaged employee quickly becomes disengaged.

What to do about it?

1. Clearly define the behaviors, skills and experience required to do the job successfully. Know which attributes you are hiring; share this openly with candidates.

2. Clearly define the tasks and what the tasks “done right” look like. Define the daily, weekly and monthly expectations of the job so that candidates know what true is. Answer all questions.

3. Reconfirm all core expectations in writing at time of the employment offer.

4. Create a regular meeting time with new employees to check in expectations and progress. Maintain open communication.

If some of your employees say, “this isn’t the job I was hired for,” there is likely a dangerous disconnect between what you explained and what they actually do. Clarity matters. Tell the truth. Let candidates decide wisely based on all the facts. This dramatically improves whether new employees stay and thrive, or you get pulled right back into the dreaded hiring process to start again. Employees hate when you lie to them.

 to share how the Fire Up! Process is helping organizations learn how to attract, hire and retain a superstar workforce. And sign up for our free “Your People Are Your Profits” web seminar. It shares how to activate and engage your employees, and introduces the powerful Fire Up! tools and resources. 

“Work” and “Performance” Redefined for 2013

Thursday, January 3rd, 2013

I was preparing a new program for 2013 titled, Driving Success in a Changing World, and started by challenging some of the words and concepts that we just take for granted – the terms “work” and “performance.” If everything changes, couldn’t the understanding of these words change too – and if so, do they need updating as core principles of the workplace? (I find it is a good idea to regularly challenge what we each think is true based on how quickly things change. Only then can we determine whether the foundation we build things on is still meaningful and accurate).

Here is how I would redefine the term “work” and how to achieve “performance.”

Work – for the longest time this was defined as the result of us doing our jobs –  or, what we pay our employees for. Work related to the things we got done each day, based on a job description or a set of expectations. But all this changed as we moved from an industrial workplace to today’s intellectual workplace. Today, we no longer pay employees to just get things done. Instead, we pay them to think about the best, most efficient and most profitable response in the moment, then to implement that response. In short, we pay our employee to add value and make a difference for both internal and external customers. Today’s work rarely follows standard job descriptions anymore – our “work” days are not really routine. Instead, employees have to show up and be present – watching, thinking and assessing – to determine how to react to add value and make a difference in the changing events that fill our days. If we don’t share this as the definition of work, our employees only focus on work tasks, not on adding value and making a difference to the organization.

Performance – this has always been defined as how you do your work or the quality of your work. I think the definition is still the same but how to achieve performance has changed. In the industrial age, great performance was based on developing proficiency with repetitive tasks – soexperience was key to successful performance. But in today’s intellectual workplace, where great performance is now created by building strong emotional connections with internal and external customers, performance now requires that employees are both good at (have the right talents and strengths) and interested in (are passionate about) doing the job. Experience is no longer the lead criteria for great performance – talents and passion are.Just become someone has done the job before doesn’t mean  he is good at it and likes doing it. Again, if we don’t use this approach to attract, source and hire employees who fit the roles, performance suffers.

We must regularly challenge the foundations we build our businesses on, otherwise we find ourselves unintentionally doing things that undermine our success. Hiring people based on experience without an assessment of talent and passion will not create a team of high performers. A lack of understanding of how each job adds value and makes a difference will limit how each employee thinks about and approaches his work.

The most successful organizations are those who understand change and use change to make meaningful decisions. Get comfortable challenging everything. If after the challenge it is still true, allow things to continue. If it is no longer true, redefine and rebuild. A new year is a great time to challenge the status quo.

Send me an email if you would like a summary of the Driving Success in A Changing World program – and how to bring it to your organization in 2013