Posts Tagged ‘strategy’

A New Year’s Letter to Employees: Watch, Ask, Think

Monday, December 30th, 2013

At the start of each new year, I like to draft a letter to employees from management – offering a perspective that brings in the new year in a more significant way. Last’s year’s letter was about asking employees to commit to being better – at work, home and with the planet. By each of us committing to improve in every area of our lives, we can affect significant change.

This year’s letter is about asking questionsSee, all the information employees need to show up more significantly in their jobs comes from asking powerful and important questions. Most employees, however, feel that management is supposed to provide all the information, or the workplace culture doesn’t openly encourage employees to challenge or ask. We need their eyes, ears, thoughts and questions to gather information to build an exceptional organization. This year’s letter is about encouraging employees to get good at asking questions and using the information gathered for great action. Please use this with your employees if you like the message.

 

To My Employees,

A new year is here. This is a great time for us to recommit to our organization’s vision, to our customers and to our employees.

Our success happens when we are clear about our direction, have accurate information, then build and implement our plan. All successful plans start with knowing the facts, challenging things that don’t work and inventing new possibilities. To get the facts, we have to become masters at asking powerful and meaningful questions– to expand what we know and to develop new and stronger actions to be extraordinary in 2014.

This year, don’t accept things as they are. Ask how they can be bigger, bolder and better. Ask how you can share ideas with others, invent new things and expand our influence as an organization. Get comfortable asking great questions then using what you learn to make us better.

Here are some examples of questions to ask in the workplace:

1. What is one thing I can do today that will connect me more significantly to my team, solve a challenge, inspire and engage another, save money, invent a new idea, improve my performance, tell our organization’s story, offer feedback, be open to feedback, etc.?

2. How can we make our contact with our customers more of an “event” so they become more impressed and more loyal?

3. What are two ways to save X% from our spending on ___________?

4. What is it that makes our workplace a great place to work, and how can we do more of it? What challenges our workplace as a great place to work and what can we change to improve it?

In this process of asking powerful workplace questions, you will see the value of asking powerful life questions to help you show up more significantly in all aspects of your life. Thank you for your effort, dedication and commitment to excellence.

Wishing you and your families a happy, healthy and successful 2014.

Best regards,

Your Manager

Strategizing Success in 2014

Monday, December 2nd, 2013

2014 is almost here. What are your financial, customer and human capital expectations for the new year? How clear are your employees about the 2014 initiatives and their role in achieving them?

This is the time of year that organizations are building their strategies for the new year. To help you in the process, I share a lesson that I was taught in my big Italian family. Every New Year’s day after a wonderful dinner, we would clear the plates and bring out the paper – time for New Year’s resolutions. My father guide us by using what he called the 3 Rs – Review, Rethink, Respond.

Review – We were to look back over the past year and identify our successes and challenges. What worked and what didn’t work? This gave us the critical information about what was true – from this point we were able to move forward on how the next year will capitalize on what was successful and what will need to be improved or different.In organizations this starts with the SWOT analysis (Strengths, Weaknesses, Opportunities, Threats). A SWOT analysis is an effective review tool as it provides the ability to develop an accurate view of what is true about the organization. However, at the Review point, I like to focus only on the S, W and T. Strengths – what your organizations excels at. Weaknesses – what your organization is failing at. Threats – what outside influences can or will affect your business that you may not have any control over but you will need to have a plan to deal with. These three give you a clear understanding of the business and the environment it is working in. We create O – Opportunities in the next step.

Rethink – As kids we were asked to use the information that our Review gave us to reinvent and rethink how the new year would be. With regard to your organization, this is the place to start to identify the O – Opportunities. Each of your Strengths becomes Opportunities – rethink how to do more of what you excel at. Each of your Weaknesses become Opportunities – rethink how to correct and improve what you are failing at. Each of your Threats become opportunities – Rethink how you can block, respond to or avoid a threat that may affect your organization. This is the place to start to develop your strategy by creating objectives for the following year that address your opportunities.

Respond – As kids, we were to then pick from the ideas and opportunities we created in the Rethink phase, and build an implementation plan – how we were going to achieve our particular goals through the next year. This was our family’s approach to New Year’s resolutions. In your organization, select the opportunities that will become your 2014 organizational objectives (my guidance is to limit them to 4 or 5). The organization owns the objectives; the departments then build their goals to achieve the objectives. Each person in the department then has his or her tactics to support the department’s goals. You then have an organizational, departmental and personal response plan.

Strategic planning starts with a Review – think the S, W and T. It then moves to Rethink with creating the Opportunities that will drive success in 2014 – created by exploiting Strengths, correcting Weaknesses or blocking Threats. It ends with Respond – where specific corporate 2014 objectives, departmental goals and employee tactics are created. This is how to start at the organizational level and push the strategy down to each employee.

Clarity about the direction, based on a thorough review of the facts, helps all departments and employees know what is important in 2014. From here, they can build, implement and be held accountable for progress on their plans. This is how the kids in a big Italian family moved forward each year. This is how great organizations use strategy to activate employee performance and achieve significant results.

For more information on strategic thinking, building a strategic plan and using the SWOT analysis to become an opportunity machine, contact one of our Fire Up! Your Employees® coaches. We are experts in guiding organizations in effective strategic planning to transform results.

In Today’s Workplace You Must Have A Change Strategy

Sunday, August 14th, 2011

I am not sure why so many managers approach each day in the same way when the world just isn’t the same place. The result is organizations that have outdated or ineffective strategies to deal with today’s world, on today’s terms. They continue to do what they have always done, expecting better results. We all know the adage, “Insanity is doing the same thing, expecting different results.” If that is the case, then I have met an amazing number of insane managers.

In an economy that constantly changes a significant rate, all organizations must have a change strategy – a strategy for dealing with change to be successful and responsive. Many times we see organizations offering outdated “value” because the world has changed and they have not.

This process should not be limited to management. Employees have perspectives; they are also connected to networks. Today’s employees are now the eyes and ears of the organization. They are a critical component of a successful change strategy.

All employees should be regularly requested to share their perspectives of what they see and hear, and how it impacts the company. Creating a culture of constantly reviewing the world, the economy and workplace, to understand it and then to develop a powerful response, is now an urgent priority for management.

Here are a couple of things I suggest to the companies I work with to encourage them to clearly understand their world, their company, and how they fit with each other:
1. Identify any significant change going on in the world, economy, local environment or other area that could impact the business.
2. Assess the impact of the change. Gather input and ideas from everyone in the organization (there is no role too junior to be excluded from this process). All employees have ideas, input and connections.
3. Review your current strategy to determine if your strategy will respond to this change in a successful way; if not, brainstorm ideas for change.
4. Review all ideas for change; management then decides the right course of action (if any).
5. Share the change or response with the organization – be clear about how it impacts each employee’s work and the direction of the company.

Nothing stays the same. What makes it more urgent in today’s workplace is that the speed of information movement makes us all aware of the changes. Those who have a mechanism to assess change, related it to the organization, and quickly and nimbly respond, are those who will lead instead of follow. And to do this just takes a new attitude about how we welcome and use change.